Warranty

Limited Product Warranty & Disclaimer

SaltGear LLC warrants to the original retail purchaser that eligible SaltGear products will be free from defects in materials and workmanship under normal use, beginning on the date of purchase, for the periods listed below.

Warranty Coverage

Product Coverage
Windlass Head Units, Bow Rollers, Swivels, Turners 5-year limited warranty
Anchors Limited lifetime warranty
Motors & Gear Boxes 1-year limited warranty

Notes:

  • The limited lifetime warranty on anchors covers defects in material and workmanship from the original purchase date.
  • Normal wear and tear is not covered under any warranty.
  • Warranties are valid only for the original purchaser and are non-transferable.
  • Electrical components (solenoids, switches, circuit breakers, remote controls) are excluded from coverage.

What Is Not Covered

This warranty does not cover:

  • Normal wear (including Rode Kits, except rope-to-chain splice)
  • Damage caused by accident, misuse, abuse, negligence, flood, fire, earthquake, or other external causes
  • Damage caused by use with Non-Saltgear products
  • Alteration, modification, or repair by anyone not authorized by Saltgear
  • Improper installation, incorrect voltage, or use outside intended application
  • Use of the windlass to pull the boat toward the anchor, haul the seabed, or as a cleat/tie-off during towing
  • Bent shafts or gear box/motor damage resulting from misuse
  • Commercial use without proper product sizing

Obtaining Warranty Service

  1. Request RMA – Contact Saltgear for a Return Materials Authorization (RMA) number.
  2. Return Product – Securely package the item and send to:

Returns Department
SaltGear, LLC
830 NE 24th Lane, Unit F
Cape Coral, Florida 33909 USA

Include:

  • Proof of purchase
  • RMA number (inside or on package)

Shipping Terms:

  • Customer is responsible for all inbound shipping costs, insurance, and risk of loss/damage in transit.
  • Shipping, handling, taxes, customs duties, and VAT are non-refundable.

Remedies

If a covered defect is confirmed, Saltgear will, at its sole discretion:

  • Repair the product using new or refurbished parts, or
  • Replace the product with a new or refurbished unit.

Replacement products are covered for the remainder of the original warranty period or 30 days, whichever is longer. Warranty coverage does not apply to technical services offered by SaltGear LLC.

Limitations & Exclusions

  • Coverage applies only to products manufactured by or for AnchorLift or Saltgear, identified by the AnchorLift logo or SaltGear trademark.
  • Warranty is void if:
    • Equipment is repaired or altered by unauthorized personnel
    • Product is damaged by improper installation or misuse

In addition, this Limited Warranty does not cover:

(a) Damage resulting from use with non-AnchorLift or SaltGear products.

(b) Damage resulting from accident, abuse, misuse, flood, fire, earthquake, or other external causes.

(c) Damage resulting from operating the product outside the permitted or intended uses described by AnchorLift or SaltGear, or from using an improper voltage or power supply.

Windlasses should not be used to haul the seabed to the boat or drag the boat to the anchor. This will cause the windlass to be submitted to pressures outside its specified limits which will damage the windlass or cause the shaft to bend. A bent shaft is not covered under warranty.

If your anchor and/or ground tackle becomes stuck on an object below the surface, you should tie the rode to a cleat, releasing any pressure to the windlass unit and then use the boat to break free of the object. The proper way is motoring up to the anchor and use the boat to break loose the anchor.

Never use the windlass as a cleat or tie off if being towed.

If the boat is heavy for its size or is commercially used, please go up a size when choosing a windlass.

No agent, reseller, or employee is authorized to modify or extend this warranty.

No dealer, reseller, or employee is authorized to modify or extend this warranty. If any provision is found unenforceable, the remainder still applies.

Implied Warranties & Limitation of Liability

Except where prohibited by law:

  • All implied warranties (including merchantability and fitness for a particular purpose) are limited to the duration of this limited warranty.
  • The brand AnchorLift or SaltgGear, LLC is not liable for incidental, indirect, special, or consequential damages (including loss of profits or revenue).

Some jurisdictions do not allow these limitations, so they may not apply to you.

Governing Law

This warranty is governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules.

National Statutory Rights

This warranty does not affect any rights you may have under applicable national laws on the sale of consumer goods, including rights under EC Directive 99/44.

Contact

SaltGear LLC, is responsible for all warranty claims and service. claims and service.

SaltGear, LLC is responsible…
SaltGear, LLC
info@saltgear.com