Returns

30 Day Satisfaction Guaranteed Return Policy: If you are unsatisfied with your purchase from SaltGear for any reason, you have 30 days from the date of purchase to request a full refund and the product must be received by SaltGear within 45 days of the date of purchase. You may return any product purchased on SaltGear (“Product”) EXCEPT: Custom Orders, Cut Chain, Parts, items in the “Parts” category, Electrical parts, and other replacement components. All Parts Sales are Final. No Returns. Contact Customer Service for complete details. All following conditions must be met to qualify for a refund:

  • A Return Merchandise Authorization (RMA) must be requested from our customer service team within 30 days of your purchase date.
  • Returned product(s) must be in good physical condition (not physically broken or damaged).
  • All accessories originally included with your purchase must be included with your return.
  • The RMA number must be indicated on the exterior of package along with your returned product.
  • Include a copy of the original sales receipt.
  • Products must be received by SaltGear within 45 days of the purchase date or a 25% Re-Stocking Fee will apply.

Additional Terms and Conditions:

  • Shipping and handling charges and taxes paid (e.g., state, customs, VAT) are not refundable.
  • You are responsible for, and must prepay, all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to SaltGear. We recommend purchasing INSURANCE for your return to cover the purchase price or value of the item.
  • If you return Product to SaltGear a) without an RMA from SaltGear or (b) without all parts included in the original package, SaltGear retains the right to either refuse delivery of such return or charge a restocking fee of 25% of the original price of the product or the retail value of the missing accessories, whichever is higher.
  • A restocking fee of 25% of the original purchase price of the product will be charged for returns received after 45 days from original date of purchase.
  • A restocking fee of 25% of the original purchase price of the product will be charged for product(s) ordered by error.
  • Refunds will be processed and paid within 2 weeks of SaltGear’s receipt of Product.

Shipping: You must obtain an RMA number and deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the SaltGear address below:

Returns Department
SaltGear
830 NE 24th Lane, Unit F
Cape Coral, Florida 33909  USA

Warranty and Warranty Service: To view details visit our Warranty Page.

SaltGear LLC is responsible for all warranty claims and service. Purchases through SaltGear may appear on your statement as SaltGear LLC.